EXCHANGE AND REFUNDS

We always aim to make sure you love our products, but if you need to return an order, we are happy to help.

• Returns/Exchange must be initiated within 7 days of the delivery date.
• All items must be in their original condition; unworn, unused, unwashed, with the return tags still attached. All returns are accepted at the discretion of our team. Any item/s returned without their returns tag, will not be accepted.
• The return shipping cost is the responsibility of the customer, we do not refund the cost of shipping.
• The items must be returned to our warehouse before the refund or exchange can be issued.
• Island Song cannot be held liable for the loss of garments being returned. 
• Garments that have incurred any makeup stains or that smell of perfume or any other scent will not be accepted. Hence, please take care when trying on the garments.
• We do not accept any exchanges for items marked as FINAL SALE.
• We are unable to accept returns for Art pieces and ceramics.
• Damaged Items:
  We take great care in packaging our goods to prevent damage during shipping. However, if any damage occurs during transit, please take a photo immediately and contact us within 2 days of receiving your order at info.islandsong@gmail.com. We will do our best to resolve the issue as quickly as possible.
• We do not accept any international returns / exchanges at the moment.
• Only authorized returns will be processed. Any returns sent without authorization will be refused and it will be the responsibility of the customer to arrange collection of their garment.

Please note, the above returns policy applies to all purchases made via the www.islandsong.ca website only.